Refund and Returns Policy

Class and ticket refunds

Kenaz Tactical Group, Inc. offers no refunds for any product, services, or classes offered at any location and all sales are final.

Deposits for classes, Pre-Paid classes and tickets for courses may be transferred to another class at the discretion of Kenaz Tactical Group, Inc. with written authorization from Kenaz Tactical Group, Inc. NO deposits, Pre-Paid classes or tickets may be transferred if rescheduling or cancellation of attendance occurs within 48 hours of the scheduled course (see exceptions below).

VIP Program Information

As defined in the VIP student program, a student may repeat a course once per membership year, any additional course registrations will result in the student being placed on a waiting list and contacted within 48 hours of the upcoming class to confirm seat in class.

VIP students who register for a class and do not attend the course without contacting Kenaz Tactical Group, Inc. within 7 days of the class (see exceptions below) will be considered a forfeited seat. A VIP student that forfeits a seat in twice within a membership year may be considered for removal from the VIP program. At such time, no refunds for the remainder of the membership will be considered.

Exceptions

We understand ‘life happens’ and are open to discussing rescheduling or transferring course registrations in cases of emergency, sickness or other life event that may occur. We ask that you contact us as early as possible so we may be able to accommodate your request to transfer your ticket to an alternate date.

Inclement weather / dangerous conditions

Colorado weather can be extremely dangerous year around. Kenaz Tactical Group, Inc. may reschedule classes based on weather forecasts and direct observations at the class location. We will attempt to contact all students prior to class with alternate class dates if the weather or other dangerous condition is such that holding the course would place the student at risk of injury, or extreme risk traveling to / from or attending the class. No refunds will be offered as a result of adverse conditions, alternate dates will be offered.

Range Closure / Pandemic / Natural Disasters

Kenaz Tactical Group, Inc. will work with each student individually to ensure they may be able to attend a pre-paid course if the range closes for any reason out of KTG’s control. We will also work to ensure students may complete training within a reasonable time if the range is forced closed, Kenaz Tactical is forced closed or we are unable to complete training on the originally scheduled date due to Pandemic, natural disaster or any other closure.

Need help?

Contact us at training@ktgfirearms.com for questions related to refunds and returns.